About your admission

We fully understand that a hospital visit can be unsettling, so we go to great lengths to alleviate any apprehension you may have about your treatment and your stay, whether you are coming to us as an inpatient, day or outpatient. We will make every effort to ensure you are as comfortable and relaxed as possible during your time with us.

Patients who are self-funding and insured are also treated at the Shalbourne Suite.  We assist patients to arrange insurance cover with their medical insurance companies, but only your insurer can confirm the level of cover you have.  For those patients who are self-funding their treatment, we are also able to offer competitive fixed price packages. 

The Shalbourne Suite is an integral part of the Great Western Hospital, which means that intensive care and other clinical facilities are available should they be needed with all the latest equipment and specialised facilities to undertake a wide range of investigative, general and specialised surgical procedures.

Pre-admission assessment

When you are scheduled to undergo surgery, you may be required to attend a pre-assessment clinic prior to coming in for your treatment. Alternatively, you may receive a pre-assessment telephone call from a nurse requesting some health details.  A general health and screening assessment will ensure that you are fit for surgery and for an anesthetic.  Whilst at the clinic, you may undergo several tests, including ECG (heart trace), chest X-ray, MRSA swabbing and blood tests.

We want you to be comfortable with any planned treatment and to know what to expect, so you will be given information about your operation and the opportunity to discuss your actual procedure, your admission, hospital stay and what to expect during the post-operative period. 

Should you have any queries regarding the pre-operative assessment appointment itself, please contact the Pre-Operative Assessment Nurses on 01793 646060 between the hours of 8am and 5pm, Monday to Friday.

Emergency admissions

If you are admitted to hospital as an emergency patient and would like to become a private patient, please inform a member of staff who will arrange for you to be transferred to the Shalbourne Suite. This will be dependent on the Consultant agreeing to treat you as a private patient.

What to bring with you:

  • Nightwear - dressing gown and slippers
  • Toiletries (although some are provided)
  • Any medicine you require, sufficient for your stay, in the original packaging
  • If you are staying for a few days or longer, you may prefer to bring casual clothing and books. Children may gain comfort from their favourite toy.
  • Patients undergoing hip or knee surgery are advised to bring shorts, a loose skirt, trousers or a track suit, together with comfortable shoes to wear during post-operative physiotherapy. 

Please ensure that you make all necessary preparations for your operation, such as removing jewellery, nail varnish and cosmetics.

What to leave at home

We advise that you do not bring valuables or large sums of money, if at all possible. If you wish to bring personal electrical equipment, please inform the Nurse on admission.

On arrival

On arrival at reception, your admission details will be confirmed and you will then be escorted to your room.  You will be made familiar with the various facilities available by one of the nurses. They will also check your blood pressure, pulse, temperature and urine. Your Surgeon and the Anaesthetist will visit you before your surgery and answer any questions or concerns you may have.

We want you to enjoy your stay as much as possible at the Shalbourne Suite and we are keen to hear how we can improve your experience.  If you have concerns about any aspect of your care, please discuss them with the Ward Sister, so that we can resolve them quickly.